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HVD applies only to BART rides. To find out more information about replacing an RTC card, please visit 511.org. Had to call a couple of weeks ago, and got a live person really quickly. What Clipper services are available during the COVID-19 outbreak? Otherwise, you will be logged out automatically. Skip the side navigation menu and go to the main content. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. If you have a monthly pass, it will obviously expire at the end of the month. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please check out this 2022 guide to Seattle whale watching. You can also add value through the Clipper app. To provide payment, log in to your Clipper account and edit your Primary Payment method. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Cash value and transit passes are not interchangeable. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. You will need to tag your card to a card reader or ticket machine to activate it. There are no discounts available at the BART vending machines. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . News; Twitter Twitter, Opens . You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please have your vaccination card or a photo of it ready in the event you are asked to show it. After the end of the sales window, be prepared to pay your fares with cash value. Your 31-day pass becomes active the first time you use it to pay a fare. Why not? The outside viewing deck does not have reserved seating. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Use the same ticket when you exit. After we collect payment, we will send you an email confirming this. Find your card and select Manage Auto-Reload from the More Options menu. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. To find out more information about replacing an RTC card, please visit 511.org. Opens in new window. You can use cash value on all transit systems that accept Clipper. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Prior to that he was an assistant sports editor at the paper from 1984-1987. We recommend arriving at least one hour before your ferrys departure. Robbins parking lot locations are also available for overnight parking. Please submit all travel cancellation or change requests through our Contact Us page. Clipper: Clipper is the all-in-one transit card for the Bay Area. Clipper is a regional transit card that can be used on all transit in the Bay Area. Key Clipper information translated to Spanish. Muni Fares & Passes. Once youve activated your Auto-Reload, youll be able to see it in your account. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. We do allow walk-up day-of guests to purchase tickets if space allows. Learn more on our luggage policy. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Log in to your Cilpper account with the email address we have on file and provide an updated email address. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. All rights reserved. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Your mobile wallet will display purchase options for your selected Clipper card. Q&A: Highway 101 express lanes opened Friday. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Failure to provide such evidencemay make you inadmissible to Canada. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Yours is the first email Ive gotten on this issue. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Includes one-way or round trip travel via the Clipper ferry. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Some transit agencies charge fares based on distance or zones. This is separate from confirmation of payment. I loaded value online, but when I tried to use my card, it wasnt there. The RTC Clipper card is a photo identification card. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Call (877) 878-8883 to order from a Customer Service Representative. Our terminal in Victoria is currently open 10:00am 5:00pm. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. If your card is registered, contact us so we can block your card from further use. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. No, transit agency ticket offices cannot load value to mobile phones at this time. No input is required. 2020, Metropolitan Transportation Commission. You must apply for an RTC Clipper card in person at a participating transit agency. In order to book using your travel credit please reach out to a reservations agent using our contact us form. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. 2,123 Reviews. Why not? If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Otherwise, you will be logged out automatically. Requires iPhone 8/Apple Watch Series 3 or later. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). What happens if my transit benefit order will exceed the $300 cash balance limit? Log in to your account with the email address we have on file and provide an updated email address. Check out our virtual tour of the Victoria Clipper V! Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Get the Clipper app. Center the card or device over the "Tag Here" graphic on the screen. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? TDD/TTY: 711 or 800.735.2929. . Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. RTC Card and Accessibility. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. What should I do if my card is lost or stolen? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Select Clipper card and follow the instructions to add a card and load value. Account Management. However, you will need to register your card as part of the process, if you havent already done so. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Can two people use the same card at the same time? Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Can I set up Auto-Reload for cash value and a pass? The card reader at Caltrain stations. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. To find the cost of a particular BART trip, use the BART Fare Calculator. opens in new window. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Thats why we say to allow a few extra days if you are picking up your value on a bus. Can I manage my Clipper account and pay my transit fares with my phone? Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If the condition evaluates to false (.F. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. The terminal is located on Alaskan Way at Pier 69. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. The exception is BART HVD, which will be available the following day. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. The Salish Sea is world famous for observing a vast array of whales and sealife. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. redditads Promoted Interested in gaining a new perspective on things? To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Vista Panoramic Upgraded window seats in Vista Class. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Learn more about using Clipper on your phone. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Seniors age 65 and over get62.5% off with a Senior Clipper card. Make sure you always have a current email address on file. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Im so glad that I dont have to go into the office the last two weeks. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. You will need to tag your card to a card reader or ticket machine to activate it. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. On the cable car, the conductor carries a handheld card reader. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. The correct fare will be automatically deducted and tickets with remaining value will be returned. If you do not hear any beeps or see any lights, your card may be defective or damaged. What if Im having trouble using my Clipper card at a bike share station? When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Be sure to review the paper ticket fare chart at the station. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. You can load up to $300 on a Clipper card. Everything you need to know when you travel with Clipper! Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago.