closets by design lawsuit closets by design lawsuit

I was expecting the other room to be done the next day. I had a job done a few months ago and the installer was sent without all the panels he needed. Hopefully the third time is the charm! New cases and investigations, settlement deadlines, and news straight to your inbox. Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. 4.7. More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. I re-sent this cancelation, again by E-Mail, still no response. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. I called their customer service and she said she'll talk to supervisor but don't believe. At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. THIS IS THE WORST COMPANY TO HIRE FOR ANY WORK IN YOUR HOME. And I got the phone call we need a deposit to hold thos years pricing When I decided I only wanted 2 out of the 3 closets done they said they dont return deposits and kept $400 of my money! They demanded 50% payment up front and have held my money hostage for almost 4 months! I am a single Mom and needed the promised income to survive. I tried to work with the company I am pretty easy going. Design. California closets did not make sense because they hang on the wall where is these are on the floor. Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers A recent class action Closets by Design lawsuit claims that the custom closet company deceptively marketed its "sales" to drive. A BIG MISTAKE. I asked for a price concession, he firmly refused . She said "they have the signed paper now so do whatever you can but we will not fix the problem". We had an argument and she started talking over me with such an arrogant tone. But the reality is you are luck to cover your gas and car usage costs. Start by making . Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. 3rd set of file drawers? I paid them the balance so they would start working on the unit. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. Closets By Design This company did not deliver what was contracted Midvale UT, Closets By Design Phoenix Failed to provide custom closet and won't return monies owed Phoenix Arizona, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729 Customer service poor still waiting for them to come back, they won't let me know when they can put me on a schedule. 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. They charged a c/c without my authorization and they still owe me product. It did put power back in the room, but at a costly mistake. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. After a month of not receiving any call backs I've now been informed the molding would not be completed unless I paid an additional cost. Before commenting, please review our comment policy. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. We have spoken to Lynda who obviously did not comprehend what I want for day one. That should not cost $150. For more results perform a general search for "closets-by-design". We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. They lie and the work is not worth it. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. The Closets By Design Lawsuit is Annemarie Newbold v. Closets by Design, Inc., et al., Case No. STAY AWAY FROM CLISETS BY DESIGN! Complete bedroom storage solutions. Was deceived. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. I paid a heavy price for a After 4 months of not returning calls (and other stall tactics), his answer is that their design was correct, and its not their problem. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. Write a Review. Publish Date: 03 Mar 2023 07:02 PM . They are the worst of the worst! BIG TIME LIAR! Useful. They do not stand behind the products they sell. TINA.org reader is still waiting for her promised free Kate Spade gift. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! You all have helped me to not make a very costly decision. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. I've called 3 times - no return. They do not belong in business. I thought they did a fabulous job, and it still looks great to this day! In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Add me. If there is anything I can do to help burn this company to the ground let me now. The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. Or just the spots where he bled? The email for customer service is not a . I have now paid in full for a half done and very stressful job. I had angry customers call me because the installations were not right. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The purpose of this Privacy Statement is to . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Really! But I was wrong. Yes, I was going to work for them but decided not. She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. But I am getting no replies. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Then she told me that they needed to postpone the installation because something unexpected had happened and she rescheduled it for the following week. I am extremely dissatisfied with this company and their resolving of this matter. We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. Thanks after reading posts I think I dodged the bullet. Part way through they let me know there was another measuring problem in the 2nd room. Frankly, it was 2 closets. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. "We're gonna have to place another order, " she said. All rights reserved. At Closets by Design, we proudly offer three distinct closet systems to organize both . Closets by Design Financial Performance Representation Report. 3rd set brought after 5p today (all appts were on Friday afternoons/evenings but I had to be here from noontime onso lost 5 half days of work!). The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. I think it should be illeagle to promise pay when reality is no pay. It is the consumer's problem and not theirs. Reach out to me I may take them to court. They still have not been installed in my house. I called to find out what time tomorrow they would arrive. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. cavalier king charles spaniel rescue michigan; what percentage of the uk population is bame I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. and removing trashleaving the caulking. This was the WORST company to deal with bar none! The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! The investment for this closet is about $150 per linear foot or $1,200 total. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. I should have followed my first mind and used our Lowe's account! This was the WORST company to deal with bar none! Reviews. In essence, you are investing about $520 in drawers. Six months later, still no closet system from Closets By Design in Plymouth, MN and yet, they are offering a 40% off discount for Presidents Day. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) This review was chosen algorithmically as the most valued customer feedback. Jos. first thing 50 % down - so i told them i want an install date prior to deposit and if they could not meet it i was going with the next vendor. Need to get this install complete as contracted. I didnt receive any assurance regarding the infectious disease concern since I came in direct contact with the blood, a payment for the cleaning services (we had hired a cleaning lady to come and clean the blood stains). This caused a power outage in that room. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. I told him to stop, go back and have her figure this out AGAIN. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. Overall a fun job. This was a week later. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. Top Class Actions is a legal news source He did not tape or cap off the wires. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. I hired Closets by Design to overhaul my garage. Claim forms are usually not made available to consumers until after a court approved settlement is reached. This post is a few years old, so I'm not sure. Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! The rep who came to our home to sell the product was GREAT. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . I had the worst experience of my life. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. Schedule, freedom, no micromanaging. If she was nicer and more patient, I may have. Thanks, However, when they arrived noting was right. They continued from there to put up the unit. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. Jason, I saw your post. (103) $229 .95. Avoid this place at all costs or you will pay later with re-do's! It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! Royalty Fee: 6.8%. I thought this would be a one time screw up. I am waiting for someone to come out for the 3rd time. At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. July 19 Quality, Beauty & Commitment Are Built In. We can work with you to remodel what already exists, or remove it entirely and start from scratch. The flooring installed is curling up and coming apart. June 9th to be exact. The designer did not take into account the ceiling fan near the pantry. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. This was a different crew and pardon my attitude, but they were Bozos. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. Copyright 1997-2023 Ripoff Report. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. 15". But the reality is you are luck to cover your gas and car usage costs. administrator or law firm. Rude and unprofessional, reflect poorly on the company as a whole. expected to be mailed out. 5. Closet & Storage Solutions. Own a Franchise. The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. It all went downhill from there. 2. But that didn't happen. I built a house from the ground up and never had more hassle than I did with this company. They are sending us collection notices etc for the unpaid balance even while we are disputing. The lawsuit alleges that defendants . $20,000. Anybody who are planning to hire this rotten company, think twice!. From start to finish ( and not finished yet) they have been a nightmare to deal with. This closet is also 8 linear feet and it looks exactly like Figure 1 except we have drawers in Figure 2. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. 2K for few planks put-together shabbily! I built a house Wall to Wall, Floor to Ceiling shelving units. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. Now, even in their responses the are lying but thank goodness I HAVE TEXT PROOF to show they are liars and crooks. Closets by design installed a system in my walk in closet years ago. I hauled them away myself. To begin with they were missing one panel to complete one of the rooms shelving units. The new date arrived and I waited all morning for the installer. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. This comment was posted by a verified customer. I said they could take off the PLATE. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . So that was another fight for another 3 or 4 days to get a replacement panel. Do your own due diligence! The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. If they do, I will give credit where credit is due! One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. This complaint was posted by a verified customer. It is a big fraud. Designers make no money. What happened with your lawsuit? The first time they came out, all they could install were the hanging rods. Size required? To start they said they needed to take off a power plate so the unit would sit flush with the wall. Feb 26, 2016 5:26 pm EST. Designers make no money. You can then Follow the article above, and get notified immediately when we post updates! I just went through hell and waited 3 months to have my closets installed incorrectly. The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. Full dressing rooms. Now you have designers that are not completely trained properly and the company tells them to WING IT! Would you do business with a company like this? What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . Waited a long time for a cheap product with subpar installation and awful customer service. There has been ZERO response. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . Get A Quote. Choose the color and finish that best reflects your aesthetic. Colorado. HOW LAME IS THAT? I am checking into california consumer laws about that. I am on a campaign. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. that reports on class action lawsuits, class action settlements, The initial purchase price of any franchise includes several fees.