stonewater customer promise stonewater customer promise

We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. I want to celebrate all the great work our teams do. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. (Usernames and Passwords are Case-Sensitive). One of the ways we do this is with our customer commitments. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. (i Scheme Co-ordinator Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. We may not get better overnight but we promise well keep using your feedback to get better. Call your management office directly or the local authorities at 911. . We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Day 5 of #NCSW2022 is Customer Service Recognition Day! Partnering Surveyor - Design & Special Projects stonewater customer promise. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. The findings from these events will be published in the next few months watch this space! Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Feedback. Stonewater Customer Hubb. Right to Buy for housing association tenants Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. You're family. 68% of employees think that Stonewater has a positive business outlook. Christian Lauterbach - Sicherheit im Betrieb. (727) 582-3100. www.pcclb.com. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. I am delighted that you are interested in joining Stonewater at this exciting time in our development. I will raise any outstanding repair you have with the team and they should be in touch. This is based on anonymous employee reviews submitted on Glassdoor. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Overall, 67% of employees would recommend working at Stonewater to a friend. Does Stonewater offer an employee assistance or workplace counselling program? 8th March 13:30 Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. All answers shown come directly from Stonewater Reviews and are not edited or altered. Perpetrator accommodation removing the cause of harm After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Copyright Stonewater. If you would like to send us feedback please visit California Insurance License #0G51436. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. stonewater customer promise . Stonewater did an excellent job of communicating before, during and after our recent roofing job. Intersectionality, domestic abuse and housing Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : https://lnkd.in/eskQbV8D We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. David Lockerman, Customer Experience Director. Day 5 of #NCSW2022 is Customer Service Recognition Day! So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. You can see our Customer Commitments here. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Put simply, if you want to make a positive difference, working in housing is for you! Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. Call your management office directly or the local authorities at 911. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Select Accept to consent or Reject to decline non-essential cookies for this use. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. stonewater customer promise. Bournemouth - England - UK , BH2 6ED. Survivors experience of the housing pathway Phone us: 01202 319 119. Not to mention all the roles that make a business function, in HR, Finance and IT. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. To tell us your thoughts, please complete the following, 2 minute survey. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. LEARN MORE At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Report a defect or repair. Use this form to report any non-emergency repairs or defects. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. We aim to respond to all email queries within two working days. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. cscl star vessel flag autism and narcissism differences. Home Realizacje i porady Bez kategorii stonewater customer promise. Watch this space. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Remote/Work from Home position. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. stonewater customer promise . -Maya Angelou How ready are you? A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Report anti-social behaviour. Listing for: CV-Library. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Customer APP ID: stonewater. Our customer commitments are the service standards weve set with you. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. We think we could be the perfect match for you too but which way will you swipe? There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. You can see our performance for the last quarter, as well as the previous reports on our website. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Use this form to let us know about incidents of anti-social behaviour. 100% of job seekers rate their interview experience at Stonewater as positive. stonewater customer promise. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Government contracts account for 3.7 million employees in the United States. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Project Officer Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. CLS Sicherheit - Sicherheitsfachkraft Wien. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. %PDF-1.5 % Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. stonewater customer promise. z[|WC{]f. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Customer enquiries. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC hbbd```b``5 L@E) $3H@i Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. We value the importance of what EDI brings to our organisation, our colleagues and customers. Others should be encouraged to follow their lead. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Stonewaters goal is not to work with general agents or quote mills. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. We'll assume you're ok with this, but you can opt-out if you wish. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. The process took 2 weeks. Development Manager Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. endstream endobj startxref Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. We manage around 32,500 homes in England for over 70,000 customers . Were really sorry if youve experienced delays or the service hasnt met your expectations. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Online/Remote - Candidates ideally in. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. We value the importance of what EDI brings to our organisation, our colleagues and customers. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! %%EOF *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. This form will not work unless you enable cookies. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Questions were not too difficult and it felt very relaxed. We aim to respond to all email queries within two working days. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Home; ber CLS; Leistungen; Kontakt / Impressum Copyright Stonewater. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. If it matters to our customers it matters to us." Listed on 2023-03-03. hlRmk0+}K`,j"c[IvNsztiDc@h Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP).