Now the meat of the matter what its going to cost? ERGs drive diversity by fostering new bonds and communities across the company. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . Every vehicle you lease through GSA Fleet has a corresponding WEX card. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. See Who The Worst Processors Are. 3 reasons we see people flipping to a fuel card: Apply Now Note: We have adjusted this companys BBB rating according to our own standards. Our convenient service card is accepted at over 95% of fuel stations in the U.S. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Enter the limit in the Amount field. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. The most common fleet cards are by Wright Express (Wex) and Voyager. Merchants most commonly describe unexpected incidental fees and high termination fees. Bonsai Point of Sale Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. An approved line of credit offered by Love's Travel Stops to approved customers. That means finding a processor who is familiar with B2B transactions. Simply add a few details about yourself and the application will be submitted in minutes. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. A few months later an obnoxious debt collection company starts hounding us. Worst gas card ever. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Merchant Cash Advance Fleet cards go by a few different names. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. I still cant get Wex to just distribute my HSA to my new employer. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. A fleet fuel card is a card used to purchase fuel from a gas station. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. These revenues in no way influence our ratings or reviews. WEX Inc. - Jiffy Lube to Accept Wright Express Cards I really would love to accept the Voyager card here at our business. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Talked to their rep. he would settle account for $100, which we paid Yup Learn more about our monetization policies here. Insert the card into the pump or attendant swipes the card in the station. Been paying late fees for 8 months and just noticed. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Ready for the ultimate credit card processing experience? WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. The Problem is this Wex froze my credit card HSA account they want receipts. Please please please read reviews and stay away of this company. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Enter a brief description of the new policy, then click Create. Portland, ME USA 04101. There are a few Wex Inc. complaints about its contract terms. WEX Reviews: 1,048 User Ratings - WalletHub document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Taking Fleet Cards - How to Accept Voyager, Wex, and More Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. WEX is the worst! Murphy USA participates in several programs that offer you discounts on fuel. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Shady company Dont ever deal with them!!! How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Privacy Policy. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. We have no recourse. Get special fuel discounts and save on products and services for your business. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. In the Policy Number menu, choose the policy that will receive the prompts. And how has this not already generated a class action lawsuit? In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Then Class action suit! Discover Accepting Locations for WEX Fleet Cards | WEX Inc. They lost a very long term customer over this. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. A confirmation displays. Hard to get a hold of. Our card works at a variety of merchants. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Hopefully they get banned from my state at least. I send that in and thats not good enough. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Fill out this form! We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. EFS and Fleet One | Contact Customer Service | WEX Inc. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Sent payment again by certified mail, they received it, but Charged $85 late fee twice More information on those can be found here. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. ACTIVE makes the card available to use. Receive your Esso Card The money code information displays at the top of the screen. Please cancel my account. Check out the links below to access frequently asked questions and video tutorials to make your job easier! apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Who do I contact? Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. We also accept certain types of digital payment methods. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Id rather just use my Spark card and get the cash back. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Just give me my money! WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Disreputable? I am being told that all is done by email and there is nobody I can talk to over the phone. The purpose of the card is to be able to pay for medicines and Drs office visits. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Below is a detail of the most common types of fleet cards. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Corporate Office Get the latest Health Trends & Insights news in your inbox. In the Add Prompt screen, select the type of prompt you want, then click Next. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Customer service is miserable. Wex is currently charging is 83%apr. Our card works at a variety of merchants. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Im paying it off in a couple weeks and closing the account. The company should have planned for this. They have a long history of giving back, engaging with local. We may earn revenue if you obtain services from a provider that we recommend. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. This address will receive confirmation of payment. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. UPDATE: Not menti. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Watch this corrupt company and dont use them for your poor employees. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Get the latest Health Trends & Insights news in your inbox. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth.