Issues with Microsoft Authenticator not popping up Approval message When I go back to the iOS app, I get stuck. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. After that, starting Company Portal application again, Authenticator started to work as expected. Even deleting the app from your old device isn't enough. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. I have been trying to log in to my Microsoft account on my new laptop. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. Microsoft is also providing Outlook with a similar service. After you sign in with your username and password, you'll type in the verification code that's associated with that account. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. You need to accept the notice of this data collection when you use the app for the first time. Use Microsoft Authenticator option does not send notifications to my Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. 1. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Q: Why does the app request so many permissions? A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. This timer is the countdown to the verification code changing to the next code. Delivered on weekdays. Q: Is registering a device agreeing to give the company or service access to my device? Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Use biometric hardware. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. What is the version of Microsoft Authenticator APP? We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. On a side note, can you describe how you were able to define authentication methods per conditional policy? Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? Select Security info in the left menu or by using the link in the Security info pane. If you have feedback for TechNet Subscriber Support, contact Make sure the device is registered. Microsoft Authenticator will display a message if you need to do this. If you know a SECURE download site with the old APK please tell me. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). I have make sure that the battery . From this point onward, only your new phone will provide 2FA codes for you. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. You'll use these codes as single-use password to verify that you are who you say you are. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. Microsoft's New Phone Link for iPhone Brings Messages, Calls and Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. I also cannot find a code to enter on my laptop from the app. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. How do I set up my accounts in Authenticator again? I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Thank you for writing to Microsoft Community Forums. Just clicking on it will cause a notification permission request to pop up which you can grant. If you have a device that is registered with your organization, you might need an extra step to remove your account. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. Open the app, go toapps top-level menu, and then select Send feedback. Can I continue authenticating using the app? steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. What should I do? @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. Some information from your storage is collected to diagnose the issue. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. My MS Authenticator app does not show any 6 digit one-time-tokens. Find out more about the Microsoft MVP Award Program. Reinstalling doesn't work either. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. Unfortunately, I receive the notifications to the old phone. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? 1. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. I have submitted feedback logs using Incident ID:UE5893G if it helps. Setting up a phone number to receivephone calls to verify their identity. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. You can turn App Lock on or off on the Authenticator Settings page. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. First, you need to have the Authenticator app installed on your mobile device. Please ensure push notifications are enabled in Settings and your network connection is stable.. Fortunately, Microsoft Authenticator provides a backup and recovery option. They also can contain device data such as device name and operating system version. I have not uninstalled the app from the old phone because I wanted to test it first. Q: Why am I getting notifications about my account activity? Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 This article answers common questions about the Microsoft Authenticator app. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. The Authenticator app is available forAndroidandiOS. Q: Can I add only certain users in my organization to the allowlist for Autofill? SMS. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. A: The Authenticator app collects your GPS information to determine what country you are located in. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Can you get notifications from other apps? you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Get The Word Out About Your GoFundMe Campaign! 05:34 AM. Push notifications are an excellent way to keep your users up to date on the most recent content. Then, select Settings and scroll down to the Notifications section. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. This type of notification is often used by banks and other financial institutions in order to protect their customers information. Reinstalling doesn't work either. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. Notifications won't work for third-party accounts, like Google or Facebook. Dont allow: If you select this option, youll be blocked from accessing the resource. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). A: Make sure the date and time on your device are correct and are being automatically synced. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. WhatdoIdo? 05:53 AM We have recently implemented MFA with a conditional access policy. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Enterprises can only enable passwords autofill for all or none of their employees at this time. This way you can reenable push notifications. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Use fingerprint hardware. Maybe it was turning off wifi. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Since they have removed their account from the application they can not authenticate to the portal. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. You have to re-create your 2FA accounts on your new phone manually. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. You can use this feature on a device where your work or school account isnt added. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Use Microsoft Authenticator option does not send notifications to my Of course they are. Its essentially the same process you went through when you set up the account originally. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. This permission is only used when you report a technical problem through the app settings. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors.