Regus helps businesses find and create the right workplace for their people. If you need further help, pleasespeak with our team member who is already in touch with you. Please email me at Lorraine.brule@regus.com with your company name and details. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Best regards,Michelle Spire. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? DO NOT give them your payment info, DO NOT sign with them. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Once they sell you something that will be the end of you being treated as a valued customer. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Dont lie to customers. Jan 01 - Aug 31 Setting up an automated payment is straight forward and can be done through the online portal. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I cannot stress enough the lack of professionalism and poor service. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Prices are subject to change and will vary depending on the specifically selected products and services. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I sent Briana of Regus an email about how the procedure was going this week. I am a small business and cannot afford any of this. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. same goes with debt collector from malaysia that emailed me abt 3 months ago. Company Name: Max Dragon Technology truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Not only that, it's hard to get hold of their accounting department. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. We pay those as well. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Our team members have always been in touch with you and worked with you to rectify this matter. Manage all of your workspace and business needs. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Any that you do not require can be opted out through your online account. 25% off. Turned up at 450 Bath Road, Heathrow. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Suggested companies are based on peoples browsing tendencies. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Best regards,Michelle Spire. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Sandra promised me to escalate my procedure below, however, when could I get it safely? Please email me at Lorraine.brule@regus.com with your company name and details. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Location: Singapore Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. After being in my new office they are increasing rent by 8.7%. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Avoid at all costs. BBB Business Profiles generally cover a three-year reporting period. You should receive your refund within 30 days after your end date. You should do so via your online account (www.myregus.com). When they try to collect the rent, their speed is very fast. All rights reserved. October 8 Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. There is non existent customer service department. It won't go in any direction! If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com International Association of Better Business Bureaus. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. think about how low this company is. This is really bad customer service. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. This company bills you for services you do not use. The complaint has been investigated and resolved to the customer's satisfaction. So now you can enjoy more, for less. www.myregus.com) and go to the End Agreement section. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Requesting your refund is easy. We ask all our customers to add an automated payment method to their account. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. I was using virtual office space. It goes against our guidelines to offer incentives for reviews. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. They said usually they will refund the retainer one month after the lease is over. Such a transfer may require entry into a new agreement. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Using our center address on your website is illegitimate without an active agreement between us. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Where appropriate, well also take steps to prevent the situation from happening again. I look forward to receiving more information from you. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Find event and ticket information. Please remember that the retainer is refundable at the end of your agreement. Our advisors are ready to help you find the right place for you. Transparency is very important to us, and all services can be opted in/out through your online account. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Contact the organizer to request a refund. Once they sell you something that will be the end of you being treated as a valued customer. I called Regus account desk and Dom S. got my call. Regus Online Account Get Regus reviews, rating, hours, phone number, directions and more. I called them again, which procedure took my time for 3 hours. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I still didn't get my retainer back. That exception is made on the understanding that an additional service retainer is payable. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. 1. I will be taking legal action if this is not returned within 28 days (31/03/2023). Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Read Customer Service Reviews of www.regus.co.uk - Trustpilot BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Originally, total costs 20k THB, but end up with 50k THB. Please remember that the retainer is refundable at the end of your agreement. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you were to take direct space or a sublease you would also see these fees in your rent annually. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. If it has been longer than 30 days, please get in touch so we can investigate further. Prices are subject to change and will vary depending on the specifically selected products and services. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Here are 8 tips for writing great reviews. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Trustpilot is assessing this review in accordance with our flagging process. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. One business week has passed since I post it here. Develop, apply and embed the knowledge and skills acquired by this program to your organization. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I would like to help you further in this matter but haven't been able to identify your account. We use dedicated people and clever technology to safeguard our platform. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Briana got my call. Regus Online Account Setting up an automated payment is straight forward and can be done through the online portal. If it has been longer than 30 days, please get in touch so we can investigate further. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. GO LITERALLY ANYWHERE ELSE. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. We found a responsible person where we inform her about the problem. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. It won't go in any direction! The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Were clear about this from day one. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. If you refuse to pay their bogus invoices they will send you to collections. Unfortunately, we're unable to help you because we don't have your account information. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. If you refuse to pay their bogus invoices they will send you to collections. When could I get my retainer back? Eventbrite page will show up only the start dates of all training sessions. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. The company left an official comment on this complaint. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. They would not remove the items that I didn't want. I am so frustrated. Avoid at all costs. This course is a must for every manager who aspires to be a leader and a success in his or her career. Company CEO: Linda Worthington Contact: +65 [protected] This does not affect customers who have a permanent space as these are reserved specifically for them. Submit a complaint and get your issue resolved. This does not affect customers who have a permanent space as these are reserved specifically for them. Their billing is confusing, they billing customers one month ahead. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Such companies should not exist. After investigating we noticed that your online request was missing. Change Management Certification Training in Fort Myers, FL Requesting your refund is easy. The company left an official comment on this complaint. Well guide you through the process. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. I really thought that this company would be a good option for expanding our business. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay Don't be fooled by that. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Regus | Serviced Office Space, Coworking & Virtual Offices After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Originally, total costs 20k THB, but end up with 50k THB. This is a multi-location business. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. This company has the worst customer service I have ever experience in my life. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. The additional increase in your monthly fee is due to the annual indexation. $5520 Service Retainer on file. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! They signed me up for things that I didn't ask for - didn't realize it in the fine print. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. DO NOT give them your payment info, DO NOT sign with them. Ts and Cs apply. Regus are not transparent with their pricing. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! We did not put a "2000 dollars bill in front of you". Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Receptionist only can communicate by email, even for the most important things for your business. * All prices shown are valid at the time of inquiry, based on 24-month contracts. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Signed up for a membership because I needed a private office for a few days. Regus lacks personal approach The centre's staff are friendly and helpful. If you need further help, pleasespeak with our team member who is already in touch with you. After being in my new office they are increasing rent by 8.7%. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. The complaint has been investigated and resolved to the customers satisfaction. I couldnt see your email address or Regus account reference in your message. Read Customer Service Reviews of www.regus.co.uk - Trustpilot We found a responsible person where we inform her about the problem. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Hi Stephen, Requesting to have your retainer refund is an easy process. Great discounts. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 I still did not hear anything back from them. You will regret signing with Regus. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. They often do so without adequately considering the effect these changes have on people within the organization. As expected, I didn't get any reply yet from Regus. BBB reports on known marketplace practices. Our invoices are due on the payment date that is displayed on them. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. But the Regus does not have flexibilities, nor willing to retain long term tenants.