This arrived within only two working days and all items were delivered intact and all there. Here are 8 tips for writing great reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Shoved the card machine into our face. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. 4. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Take care!Thanks,Rebekah. The North Face. If you'd like to return your order, you can within 14 days of receipt. You have disabled javascript in your browser, please enable. Giving one star so I can leave this review. It's great to hear you are happy with the coat and that the delivery was so quick. Unable to get in touch with anyone from customer service to resolve issue. My son lost out on his Christmas presents as a result. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Still over 300 down! For full terms and conditions see here. Next time it will be JD SPORTS for my next purchase. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Hey Karl!Thanks for taking the time to leave us a review. They sent me trainers in a damaged box. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Anyone can write a Trustpilot review. They all fit perfectly. 1996 Retro Nuptse Jacket. Alpyrex. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Bought a pair of Boss trainers at the end of November 2022. Beth is Home Editor for T3, looking after style, living and wellness. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . There was a problem. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. We need your email address to verify that your review is genuine. Order placed Sunday afternoon and delivered Monday afternoon. Ends: Mon 6 Mar 2023. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Never again. Thanks,Rebekah. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Gain access to Footasylum UNLCKD through your main Footasylum account. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. International Returns Most Popular my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Here are 8 tips for writing great reviews. Ordered coats for 2 of my sons in the sale. Ordered it on Monday and it was delivered on Tuesday. By using a. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. They have scribbled size 7 on it. Treated myself to some new trainers and jogging bottoms in the sale! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Absolutely fuming with this company. Do you agree with Footasylum's 4-star rating? 44.99. Hey Karl!Thanks for taking the time to leave us a review. Rolling eyes, rude attitude. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Ordered Nike trainers. Yes. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Highly recommend and will definitely buy from Zavetti again. In just a few steps, we'll have it sorted. Thank you so much. 10/10 will not be using footasylum again. - Rebecca Jones, posted 1 year ago Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Please refresh the page and try again. Delivery to Australia was super cheap and very very fast! You have 28 days to return your items and you'll need your original receipt or delivery note. very helpful as Liverpool didnt answer the phone. I was taught to value customers, no matter what job I was in. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Here are 8 tips for writing great reviews. Been trying via live chat, what's app and calling HQ. Just noticed that the box they have sent them in isn't for the correct trainers. We hope to see you again very soon. On-time Delivery. Companies can ask for reviews via automatic invitations. A simple full refund is all I wanted from the first time I was messed around!! If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Email never arrived so ended up going to a store on crutches to get a refund. Date of experience: January 04, 2023. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. We also ensure all reviews are published without moderation. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Just noticed that the box they have sent them in isn't for the correct trainers. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Will definitely be ordering from them again. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Order placed on Monday standard deliver paid for and the parcel arrived the next day. We are so glad to hear you are happy with the service. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Anyone can write a Trustpilot review. In real life, they are dull, boring and have no character at all. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Suggested companies are based on peoples browsing tendencies. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Within 5 Days. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. You will be contacted by email to verify your review. . By continuing to use this website, you agree to the use of Cookies. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Hey Karl!Thanks for taking the time to leave us a review. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Hey MattThanks for taking the time to leave us a review. I will always order with footasylum I am very happy with the service and products. Lancashire Greater than 75%. - Mel, posted 7 months ago Easy! That is great news that they arrived a day early!We hope to see you again very soon. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. If this was my store, they would all be sacked. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Footasylum. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Can I return my online order to one of your stores. If you don't like it, leave. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. 2023 Trustpilot A/S. We also ensure all reviews are published without moderation. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Ordered it on Monday and it was delivered on Tuesday. Date of experience: 18 December 2022 Purchased 2 pairs of Salomon trainers in different sizes. All rights reserved. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. The kind your customers really want. | Read 8,321-8,340 Reviews out of 55,152 They were dispatched quickly and delivered within a few days to Northern Ireland. That is great news about the fast delivery.We hope to see you again very soon. Make sure your order is unused and in original packaging and labels. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Perfect from start to finish. Get your sneaker fix anytime, anywhere with the Footasylum app. We use dedicated people and clever technology to safeguard our platform. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Very disappointing.Would never order from them again! For more information on the cookies that our site uses click here. Unable to get in touch with anyone from customer service to resolve issue. Thanks,Rebekah. If this was my store, they would all be sacked. One very disappointed son this Xmas! Search for local Shoe Shops near you and submit reviews. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Email never arrived so ended up going to a store on crutches to get a refund. It's your job. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. They also offer a WhatsApp device but it doesnt work. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Very disappointing.Would never order from them again! Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Footasylum. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Get Discount. That is great news about the fast delivery.We hope to see you again very soon. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Why have i been rejected for my return as the item was faulty? Up to 60% off at Footasylum on selected women's t-shirts. Tommy Jeans. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Useless. We also ensure all reviews are published without moderation. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Ordered some trainers at 10.30pm amd paid for next day delivery. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. To break them up politely to ask for helpit was like I had sowrn at them. Subscribe in print, digital, or a great-value bundle. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Manners cost nothing. Shocking service avoid disappointment. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. It goes against our guidelines to offer incentives for reviews. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Price was unbelievable for what I got! Extremely moody.I've never seen such self absorbed people. They sent me trainers in a damaged box. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Wow! Email and text communication was prompt and efficient. 3. Strengthen your review by uploading photos & videos. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Verification can help ensure real people write reviews about real companies. I would definitely recommend and will be a returning customer. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average I can't even point the blame at one member of staff because they were all terrible. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Free return by our courier service. We hope to see you shopping with us very soon. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Companies can ask for reviews via automatic invitations. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Why have i been rejected for my return as the item was faulty? Asked for a pair of trainerscould not even tell what the guy said. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. We use dedicated people and clever technology to safeguard our platform. And would recommend to all my friends amd family. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Discount. Shoved the card machine into our face. Replies to negative reviews in < 24 hours. Further Details. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. It's your job. !spoke to Edge lane store about colours in crocs. We often link to other websites, but we can't be responsible for their content. Take care!Thanks,Rebekah. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Up to 50% . Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Keep up the good work Terry!Thanks so much.Tanya. If valid, the page will refresh and your total will be updated accordingly. We are so glad to hear you are happy with the service. Hey Getta,Thanks for leaving us a great review. Got them cheaper than any other website. Help future customers by talking about customer service, price, delivery, returns & refunds. Hey MattThanks for taking the time to leave us a review. Thank you so much. In November 2022 I placed an order with FootAsylum and it never came. Was looking everywhere but at her customers. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan.