If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. As you can see here I was able to do it with my fingers. (If you see an issue, please stop and consult a technician before proceeding.). Step 6 Install the battery pack. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Pressing on button does not illuminate the display nor does the throttle have power. If you have done these things, but are still having trouble, please contact customer service. But, as soon as it worked for quite some time, it started showing various problems. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. When it comes to hoverboards, the magic fix-all is called recalibration. The odometer illumination was bright. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. If the wheel spins only when the battery charger is plugged into the scooter then the . . I didn't realize my tires were about half the recommended psi. I absolutely love this scooter. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. will respond to the email but the response itself is not helpful). Now i have error code 30! Reattach the console/head unit by sliding it back into place. Set the battery to the side for disposal. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Has seemingly chose to simply respond but not take action (i.e. *You may need to perform a recalibration up to three times to fix your issue. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Check the lights, the brakes, and all the features, and make sure they are all working properly. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Include an image for extra impact. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Scary at first. Yes 0000009925 00000 n If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. The difference is, these are much more fun! Use caution as extreme force may damage your scooter console or battery connections. Check Out Our Guide! Need help troubleshooting a scooter issue? If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. 0000005863 00000 n If your Gotrax hoverboard will not turn back on you are experiencing an issue. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. If you experience problems with any of these models of e-bike file a claim below. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. - Easy fix. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Test The Battery Pack On A Scooter That Runs. Motor stutters with rapid jerking and wont go.. possible motor failure. My GoTrax (about 5 months old) started acting weird today. Therealjondotcom 3 yr. ago. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! These models of e-bike only feature an LED Display. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. 0000001330 00000 n If it is hard to install, stop and inspect the consoles pins under the head unit. Aug 15, 2020 Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 0000007190 00000 n Will this problem come back? The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Repair frozen GOTRAX GXL V2. You can now turn your hoverboard back on.*. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Thus can not charge scooter. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Looking For The Best Lock For An Electric Scooter? First, plug in your charger and make sure that it works before continuing. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Range: 4 miles (est) Max. Odometer not working. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. If this does not work, replace the console. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Max speed: 7.5 MPH. Here is a link to find the manual for your Gotrax hoverboard. This is the best method to factory reset GOTRAX GXL V2. I requested a refund. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). 0000000016 00000 n If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. So in short. If all of them work normally, then you need a new charger. Then plug your charger cable into both ends and leave it overnight. This was fixed with the company sending a replacement tire. This is an internal issue and the bike should be sent back for repair. If the scooter is off but still takes off, this means that the control box is damaged. Kick stand wobbly. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. I had my second issue within 17 business days of receiving the scooter. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. 110 20 When the scooter is powered on, press the power button 3 times to switch the speed unit display. Looks like spring issue. Its possible that you got a defective battery. Bolts provided are rusted - poor quality control. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. I was super encouraged as the handle bar looks a little different from the original version I received, better. Check the fuse or circuit breaker. Cruise control automatically goes on every time when riding. An awesome member of our community made this guide. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Make sure all connections are secure and there arent any exposed wires or noticeable burns. For example, only standing with one foot on your hoverboard can cause some models to beep. New Safe Step Technology - Both feet must be placed on the . Make sure the petals are level with each other and on a flat surface. Scooter is in the dumpster. Of course, you could also have an issue with your battery. You may want to check your fuse box to see if any fuses are blown. Hold down the power button for 10 seconds. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Listen or look back to see if the rear wheel is slowly spinning. E02 - Adjust your brake calipers so that they operate effectively. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! E07 - Replace Motor or Motor Wheel Assembly. This problem could be caused by many different things. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Easy Fix but time consuming. We check over 250 million products every day for the best prices. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. A fully charged battery will have between 36 and 42 volts. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. GoTrax GKS: Specs. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! When it comes to hoverboards, the magic fix-all is called recalibration. 20 MPH Max speed and durable 10 . This electric scooter comes with an updated, brighter headlight and a larger LCD screen. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. It is possible to check the voltage of your battery using a voltmeter. Yes, you read that right. Missing tire extension - poor quality control. E03 - Change speed settings or gear. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! All night charging leads to 15 minutes of riding. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. 0000017087 00000 n These codes will pop up over your console's display when there are issues within your electric scooter. Check which of them the problem is and get it fixed immediately. When the battery is fully charged it will change from red to green. When you connect the charger to the hoverboard it will turn red to let you know it is charging. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. In the next video we will show the complete repair, reassembly and testing. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. This is one of the most common problems we hear about, so it's always worth checking first. To power the scooter off, press and hold the red button for 5 seconds. E10, E11, E12 - Contact GOTRAX Customer Support. Beeping can also indicate uneven pressure on the hoverboard sensors. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . I have updated my review from 1 star to 3, and will update again . 0000003486 00000 n Since battery indicator has 4 bars, easy to do the math. E5 - Replace controller / replace entire product. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. This is telling you the charger is working. I try and ride economical to maximize range and durability. Please Note, some electric scooters share error codes. Apr 15, 2021 Gotrax has also added a longer battery life. Front wheel cover scraping wheel - easy fix but annoying. Entice customers to sign up for your mailing list with discounts or exclusive offers. 21E, 22E, 25E, and 30E - Replace console to fix error code. Using caution, grab the top of the battery and begin to lift it out of the tiller. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. There is no doubt that hoverboards are a popular and fun way to get around. If damaged do not proceed. GOTRAX - F5 Electric Bike. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Hold down the power button for 10 seconds. How do you check the odometer on the GXL V2? Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Visit our Battery Pack Load Testing Guide. Related: Mobility Scooter Battery Losing Power Uphill Fixed. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. *You may need to perform a recalibration up to three times to fix your issue. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. We'll go through each electric scooter and the error codes that occur. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. {k-m3gKjx This issue is new and is being looked at now.. This is a few specific actions that act as a reset for your board and can fix many common issues. You can get it started again if you press the button so it's probably not a power issue. If your charger does not turn green when you plug it in, your problem may lie in your charger. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Turn the key or power switch on and engage the throttle all of the way. Make sure the petals are level with each other and on a flat surface. You can recalibrate your Gotrax hoverboard by following the instructions above. I am on the hook to pay for shipping to send back their poorly made products. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. I had my second issue within 17 business days of receiving the scooter. This scooter is giving a E3 Error code and the manual simply states to replace the console. Find low everyday prices and buy online for delivery or in-store pick-up. New comments cannot be posted and votes cannot be cast. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. This is a few specific actions that act as a reset for your board and can fix many common issues. Take care of your ride so it can take care of you. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Took 8 business days to fix (total of 11 calendar days). Take care of your ride so it can take care of you. You will see the LED lights start to flash. Jan 7, 2020 IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. 0000003099 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) 0000013506 00000 n I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Once you ensure the position is correct, gently slide the pack into the tiller. Grab the new battery pack and ensure that your are installing the battery pack correctly. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. If your charger does not turn green when you plug it in, your problem may lie in your charger. It is possible to check the voltage of your battery using a voltmeter. 51 reviews. 3. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Powered up the scooter. Is a fire hazard. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. You will see the LED lights start to flash. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. . The motor would sometimes "sputter" (not engage) when you push down the throttle. Brand new battery not holding charge. Even if you've just ridden it, the battery may not be sufficiently charged. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. GOTRAX sent me a battery and a replacement handle bar. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Press question mark to learn the rest of the keyboard shortcuts. Of course, you could also have an issue with your battery. Of course, with any new or growing technology there are often hiccups along the way. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Learn more about your GOTRAX from full overviews and specs to troubleshooting. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. k 3TXK c"b0] 3:P $% There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Took 8 business days to fix (total of 11 calendar days). Contact an authorized service center for more information about replacements. Once you ensure the position is correct, gently slide the pack into the tiller. Press Power Button once again to power on . Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. It was pretty easy to do and I was impressed in the modular nature of the system. I'll monitor the post to see if these are isolated or widespread. Further, the locking pin is completely . Learn more about your GOTRAX from full overviews and specs to troubleshooting. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days.