Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). eBay Business Equipment Purchase Protection. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. I have reported the buyers, but I still have all 12 returns counting against me. nirE troP ,naM fo elsI. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Their listing states they do not accept returns. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Offer a replacement item. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. 1. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. 3. eBay will review your case and get back to you within 48 hours. But it is. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. There are two categories of return requests from customers: 1. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Check out our FREE intro Workshop! Taking photographs will protect you in the event eBay buyer damaged item and wants refund. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. The condition of the returned item is important, so repack it carefully. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. You do not have to be in a hurry when you receive the item to refund them. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. When a buyer opens a return request the funds related to the sale may be put on hold. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. The seller was not accurate and now the seller or ebay wants to give me my money or item. Research your model before purchasing this because there will be no returns for buying the wrong item. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. (2) One does not activate this seller protection by calling customer service. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Regardless of the outcome, will the buyer be able to leave negative feedback? If youre a reseller in 2023, you can find deals on items in many places. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Copyright 1995-2023 eBay Inc. All Rights Reserved. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Your item didn't match the listing, or it arrived faulty or damaged. You can choose to add a message to the buyer. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. For more details, please see our Condition of returned items policy. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Some returns may remain open for up to 35 business days. You can also check the progress of your return request at any time. This may sound like overkill to you, but stay with me while I explain! The best option for you is to send a Return label, at your expense. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. What Do You Do? When you start selling on Ebay, decide if you are willing to take returns at all. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Good luck and sorry you encountered this circumstance. In most cases this is true. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. 11:35 AM. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. 07-05-2020 Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. See ourpartial refund guidelines. We have several policies built into our business model that protect us from having to return items. You don't accept returns in your policy, and the buyer changed their mind about a purchase. I'd really like another option. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Always, always be nice! I sent him a message apologizing and requesting more information and photographs of the damage. The carrier will then go and pick up the damaged item and do its own investigation of the damage. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. They will just accept that they are not covered and walk away. Another measure to cover yourself in the rare instance you get a return request. If you bought it over eBay and it isn't right, it's the seller's problem not yours. You do not have to offer returns or refunds on your items either. We guarantee that you will get the item you ordered or get your money back. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. How to issue a partial refund after the item is returned. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Send a message to the customer to solve the problem. I always encourage our members to use those photos! Learn more about our Condition of returns policy. Some business equipment categories that may be covered by the. Tip The unofficial eBay subreddit. 11:34 AM You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. For more information, see our Condition of returned items policy. This is obviously not how I shipped it out and was damaged in shipping. If you want the items back before refunding, I'd accept the return and send them a shipping label. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Received a damaged item with a missing part. Ninety percent of people will just not think to call them and fight it. moment, Oh, Ship! Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? You can always report the buyer later for misusing the MBG. Keep in mind that on eBay, it is seller beware, not buyer beware. In some cases, we may automatically accept a return request on your behalf. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! You can choose whether to accept returns if a buyer changes their mind about a purchase. Tip I have learned that none of my items are shipped without insurance. We'll review your case and contact you within 48 hours. - edited So would all sellers. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If the return request is for Item not as described, I get them to let me know why they think it is not as described. I have details about my terms with shipping, returns, freight shipping, and refunds. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. You can chat with other sellers about anything to do with running a business on eBay. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If the item is returned used or damaged, you may qualify to issue a partial refund. Research your model before purchasing this because there will be no returns for buying the wrong item. You can also open your Returns dashboard and select View return details from beside the item. Examples of alternative shipping arrangements. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. Covers your purchase price plus original shipping on virtually all items. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. 17 votes, 21 comments. Do I need to pay extra for the eBay Money Back Guarantee? I have been selling on eBay for 23 years and I do not accept returns and never have. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. 01:47 PM You can even notate it in your description when you list anything that might be wrong with the item. Make sure the barcode is clear so the carrier can scan it easily. Tip Honestly, this is one of those lessons I have had to learn the hard way. This can be useful when the buyer isn't completely satisfied with their purchase. Escalate to eBay if you don't reach a resolution within 3 business days. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. You are describing the old rules the rules changed a few months ago. There are several ways you can send an item back to the seller. eBay will always side with the buyer of a damaged item. Just go to the ResolutionCenter and let us know. How you request the return depends on how you bought them. Some people think private sellers have to accept returns and this is just not the case. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Select View return details. 114K subscribers in the Ebay community. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. If the buyer is responsible, choose your return address from the dropdown menu. Whether you need to accept the return depends on their reason for opening the return. To request a return, select the item you want to send back from your recent purchases above, or use the button below. eBay gives this MBG for Australian and International buyers, however . Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Select your reason for the return and enter a comment about why you're returning it. I threw everything away". ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Many eBay sellers accept returns if you've changed your mind. Spread the word, we know how to break the . It is in the return interface, as the seller reports a buyer for being a bad buyer. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. You'll also be responsible for covering return shipping costs. Message 3 of 7 latest reply 1 Helpful Choose Print label. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Welcome to the Shipping board! There are several ways you can send an item back to the seller. Thats the great thing about implementing these tips. Just go to the ResolutionCenter and let us know. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". If your item hasnt arrived, or isnt as described,let the seller know. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. You dont need a special printer or self-adhesive labels when printing return shipping labels. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. It was an auction that I won.