4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Where You are the business owner or registered Director, or a member of Your family is. to then often have to go to their desk at the venue to follow up the issues. I've purchased a ticket and my event is tonight! They gave me specific number to call to move tickets. There is no phone number, only an email which does not get answered. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Was given tickets for Ed Sheeran concert as a gift. Simply do not try to contact them in any way shape or form.Worst customer service. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! We use dedicated people and clever technology to safeguard our platform. An incident number or report from the Police or relevant traffic authority. There is no customer service centre you can call, just an automated voice call telling you to email. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. They are the shittest service in Australia. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Ticketek takes the issue of scalping seriously. What will a Marketplace ticket look like? Don't EVER buy for a friend, NIGHTMARE. Lost a baby recently? Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Released a technology that is fully flawed just like the rest of the governing bodies around the world. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. They will do anything to hide from you. Refunds & Exchanges Follow New articles New articles and comments. The best person in the world. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Doors Open: 5:00pm Zero stars, uselessly run, waste of a time company. I'd be interested whether this is something the ACCC would be interested in. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Voluntary relocation or where you are changing employer for a new role. Where the examination is being provided by a commercial business (not by an educational board). I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Attendance at business meetings and business travel. I couldn't return to where I was, no progress, the booking system repeated itself, etc. The phone message also contradicts itself. How insensitive is that. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Why are there multiple listings for the same event at different prices? Do I need any special hardware or software for print at home tickets? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. You may also wish to resell your tickets if you cannot use them. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Download the Ticketek App & add your ticket to your wallet now. If could give a minus 10 score I would. Like. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. As it got closer to Christmas I started to worry, as they were to be presents. We missed the show! Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. A copy of the letter requiring Jury Service. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. No way to recover tickets. Where documents can be replaced in advance of theBookingor on the day. means weather where a Government Agency has issued warnings not to travel which mean. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. failed the examination previously and had to re-sit. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Emergency Services Police, Fire and Rescue Service or other Emergency Services. Attendance at business meetings and business travel. Safe, Fast and Verified Find out how we combat fake reviews. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I am trying to buy tickets but it says unable to lock the ticket. Anyone has experience getting refunds from them or have advice on what I should do here? ?DO NOT BUY TICKETS FROM TICKETEK! Why is the price displayed on my ticket different to what I paid? To read more about Covid-19 please visit our dedicated page here. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Where you cannot provide evidence that the person affected is within the. Ltd. All Rights Reserved. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Safe, Fast and Verified Ticketek Marketplace (marketplace.ticketek.com.au). Any temporary relocation for work must be for a period of at least 3 months. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Are Refundable tickets offered on Gift Voucher sales? Maximum refund value will not exceed 10,000 GBP or local currency equivalent. I can not believe in this day and age HOW BAD this company is. Reddit and its partners use cookies and similar technologies to provide you with a better experience. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Further details in the disclaimer. A copy of the travel warning from the Government Agency. i spent 2 hours online and still didn't manage to secure tickets. They haven't responded to my emails! You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. is cancelled or postponed by the provider. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Immediate household persons living together at the same permanent address. (Receipt required for Doctors note refund up to 50 or equivalent). Where You are the business owner or registered Director, or a member of Your family is. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. This is not an insurance policy. What is the Ticketek Marketplace Terms and Conditions for? The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Still waiting for my refund 6 months. Can never get a refund on tickets and/or speak to someone within Ticketek. Wife tested positive on 13th. Companies can ask for reviews via automatic invitations. Why even have the option of refundable tickets for an extra charge if I cant refund them? Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . If there is a financial failure of any Transport provider. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. chevron_left, Availability & type of seating will vary & is set by the venue. Youmade an unsuccessful request for annual leave for the date of theBooking. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. (This can normally be obtained from the transport companys website). After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Any vehicleYouplan to use during theBooking. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. In event of a Refund Application the English language version shall be the basis of settlement. We/Us/Our We are the Booking agent with whom You made the Booking. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Inspite of giving all the details, continuous email stating - send it in new format or send more information. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Confirmation of failure or disruption of the public transport. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Hopeless website. Ive forgotten my password/My password has expired. You may also wish to resell your tickets if you cannot use them. Please comply with any stated ticket limit for this event. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Safe, Fast and Verified >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. A copy of the travel warning from the Government Agency. Privacy (data erasure request) The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Sell tickets directly from your Ticketek Account. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Scalping 18. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Abusive partner? Ticketek Australia you're a pathetic poor excuse for a company. A doctor cannot be You or a member of Your family. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. How will I receive my tickets? You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Voluntary relocation or where you are changing employer for a new role. Where You have not been physically examined by a Doctor prior to the date of the Booking. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. What happens to my money when I buy a ticket? We also ensure all reviews are published without moderation. The only reason people buy tickets from Ticketek is they have no other choice. Easy as. Almost 90 days and still waiting for my refund back. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Please also read the General Conditions of Refund. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Seven tries before I finally got my second choice of seats. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. If they mean no-shows, then so be it. Verification can help ensure real people write reviews about real companies. Our integration means you can list tickets for resale directly from your Ticketek account. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU 2023 Trustpilot, Inc. All rights reserved. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> etc. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Anyone can write a Trustpilot review. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Buy guaranteed tickets for sold out events at a fair price. What a disgrace!! Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. is cancelled, postponed or cannot be fulfilled by the. Therefore, it's impossible to speak to an actual person. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Are Refundable tickets offered on Gift Voucher sales? Ticketek wastes YOUR TIME like it doesn't matter. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I recognise the terms of service were available, but nobody reads those. I have now been trying for a refund for 6 months. What to do?? Maisie Peters: 7:00 7:45pm An incident number or report from the Police or relevant traffic authority. But the thing is, they didn't. Is it cheaper to book online or through a travel agent? There is no phone number, only an email which does not get answered. Forcing people to own smart phones is not giving people choice and freedom. IMPORTANT Any translation of this document from English is for assistance and information only. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Here are 8 tips for writing great reviews. Budjerah: 6:00 6:30pm I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Its a disgrace. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. It's the result of a monopoly. Youmade an unsuccessful request for annual leave for the date of theBooking. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Worst website and app I have ever used!!! I received an error message after purchasing tickets. . Sick relative? Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. (This can normally be obtained from the transport companys website). Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. No contact, no reply, nothing.You have stolen money from thousands of people who need it. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I have been linked to your site from Ticketek.co.nz. Their customer service to follow up and right the problems is poor. , please contact the Customer Service team directly for further advice about your Refund. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. We/Us/Our We are the Booking agent with whom You made the Booking. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Send them an inquiry many times and they are not answering! Attend participate in, take part in, use, or be present at. What the hell is that? Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Can I use a Ticketek gift card or voucher? To apply for a Refund simply click on the link in your booking confirmation email, or click here. I have contacted your Customer Service team but have not received a response. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Change My Location To apply for a Refund simply click on the link in your booking confirmation email, or click here. Press question mark to learn the rest of the keyboard shortcuts. etc.WHERE IS THE ACCOUNTABILITY? I've bumped the ticket by responding as recently as January 2023. The office was just as bad as the ticket fees would have you believe. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Create an account to follow your favorite communities and start taking part in conversations. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. What can I do if my tickets are lost, damaged or stolen? We may consider other Emergency Circumstances at our discretion. Automatic Refunds If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo A copy of the notice of failure or disruption of the public transport. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Website doesn't work. They stole my money too. Why is your site permanently unavailable. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. We may consider other Emergency Circumstances at our discretion. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? They ended up rejecting my application for a refund and closing it down entirely. I would and do prefer not to use their services. Sell tickets directly from your Ticketek Account. I will NEVER buy tickets from this company again! They do but its retarded. Any reason for refund must not be foreseeable at the time. This is such scummy conduct. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Safe, Fast and Verified Please also read the General Conditions of Refund. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Clunky unhelpful booking site for Mary Poppins Melbourne. Hands down. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. They rapidly charged my credit card, then didn't provide the tickets. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. and subject to change at any time. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event.