Click Your orders. If you have notifications turned on, youll also receive a notification. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Curbside Pickup Overview & FAQ - Sam's Club In general, our catalog doesnt include. This is a drop-down selection box and is completely optional. Instacart Help Center - Adding instructions for specific items To select your own replacement, tap or click on the item, then select Pick Specific Replacement. Shop and pay online or in the Sam's Club app. Item availability and terms are subject to change without notice. Tap the "Rate Order" button at the bottom of the screen. Begin typing to search, use up and down keys to navigate, enter to select. Add items to your cart. You'll see a dialog box display saying "Delivery (hourly time range). If your item preferences change, make sure to review your notes when ordering the same items in the future. % of people told us that this article helped them. Tap the 3 stacked horizontal lines in the upper left corner 2. During checkout, you can request the order be left at your door if you're not around. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. How to Add a Special Request to an Instacart Order: 9 Steps - wikiHow Add a delivery address and payment information, then place your order. They just can't place their opinions about that customer in the Instacart system. Browse through the list on the store's page to view item options. Youll need an account to check out. Log in to help us get you to the right help quickly. Preparing for the Order. This is the default option for when items arent available. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. The store was just down the street, everything the customer wanted was available, and the . . Tap Change. To favorite an item, select the item and the heart icon below it. Placing an order. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. To favorite an item, select the item and the heart icon below it. Instacart Help Center - Adding an item to your favorites Instacart will ping two Shoppers to shop both orders, and likely your delivery will increase due to this mistake. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. At checkout, continue to the Say thanks with a tip page. even though it may not be. You can search the catalog or choose a replacement from a list of suggestions. Add instructions for how you want your order shopped and/or delivered. By signing up you are agreeing to receive emails according to our privacy policy. Defaults to false. Select the portion of the store where the item can be found - if you are fairly certain that you know. Instacart Help Center - Adding instructions for specific items Your groceries will be on their way in no time. Log in to the app if you haven't already done so. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Here's how it works. Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. Instacart Help Center - Replacing and adding items after checkout The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. In your cart, click Preferences on the item you want to add replacement instructions. For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. To favorite an item, select the item and the heart icon below it. Contactless delivery and your first delivery order is free! Sam's Club same-day delivery in Edinburg, PA. Order online now via Instacart and get your favorite Sam's Club products delivered to you in as fast as 1 hour. Instacart Help Center - Adding instructions for specific items Instacart Business Model Canvas The 4 step model about How Instacart Works: A customer places his order for groceries and pays online to Instacart. Each customer gets a unique link to an Order Status page for their order. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Log in to help us get you to the right help quickly. Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. at the top of the screen to talk to your shopper. Add in any additional instructions. wikiHow is where trusted research and expert knowledge come together. The app looks like a carrot and may have a white background. If you have trouble making changes, please reach out to Instacart Care. For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Instacart Help Center - Instacart Pickup - Publix They can also decline orders with a low tip. Tap the current order. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. After selecting your choice, you may receive a dialog box asking you if you'd like to start Instacart Express for a year and save on the delivery costs for this order. In your cart, click Preferences on the item you want to add replacement instructions. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Log in to help us get you to the right help quickly. In this resultant page, you can also change to a different delivery address if necessary. Search for the special request. Select the order you want to cancel by scrolling down the list. Just be careful about what you ask the shopper to add and be understanding if they refuse. Instacart prefills the starting weight at 1 lb, but you can tweak this using the + and - signs to adjust the weight. Please note: If your gift contains alcohol, you must show a valid ID at delivery. This article has been viewed 15,409 times. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"