Incredible quality, lots of compliments. and the service is great and shipping is fast! The quality of Le Grand Bambino bag is amazing. The return process was perfect and easy! 1,977 people have already reviewed JACQUEMUS. I received mine within 2 days of ordering and I live in Canada! It was left on my porch in the pouring rain for two days. Outstanding Customer Service! On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. You must have JavaScript enabled in your browser to utilize the functionality of this website. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Overall it was great! We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. I ordered the Grand Bambino bag. The packaging, payment, etc. Coinbase customer service number. Thank you! So thank you Jacquemus!!! I ended up ordering through the site via paypal. Much better of you used dhl not ups. Ordered a bag and returned it. Companies can ask for reviews via automatic invitations. I am very happy with my purchase! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So thank you Jacquemus!!! designers to increase customer base. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. I already wrote email to customer care center but hadnt receive reply yet. Got this a gift for my wife, she fell in love with it! Initiative 1: Creating Jacquemus' first physical store in Paris. Buy Jacquemus bags and get Free Shipping & Returns in USA. Jacquemus Find out how we combat fake reviews. So thank you Jacquemus!!! Awful brand terrible business. I do not recommend ordering anything from their site, idk what happened but it is a mess. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. I'm just a little bit disappointed with the site of the company. You can also place your order with our team on the phone. The packaging, payment, etc. Companies can ask for reviews via automatic invitations. Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. When I tried to find the support form it appeared, that your site doesn't work properly. For more information, please see our The bag is okay but a bit dusty and dirty. I would have expected more for that money. Thank you for the fast delivery. Manage Your Backup Payment Methods. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. and the service is great and shipping is fast! and the service is great and shipping is fast! 2023 Trustpilot A/S. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. The item was shipped very quickly to the Netherlands . Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. I ordered the wrong size and had to return the item. Continuez, vous etes parfait.Tres belle journee. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. It was left on my porch in the pouring rain for two days. Companies can ask for reviews via automatic invitations. Because of this I wouldnt order again.. All previous emails sent to you from my private email prior to involving PayPal were ignored. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Thank you for the fast delivery. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. In addition, the fact of sending us a little booklet I find it super cool. Please email us at customercare@mytheresa.com I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Anyone can write a Trustpilot review. All previous emails sent to you from my private email prior to involving PayPal were ignored. 2023 Trustpilot, Inc. All rights reserved. I am very happy with my purchase! Date of experience: 19 January 2023 MO Love you. Find out how we combat fake reviews. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. 2023 Trustpilot, Inc. All rights reserved. The Purse is quite nice but it was shipped in a cotton bag in a Carton. The pants were the perfect color, fit well and well made! I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Cookie Notice I received mine within 2 days of ordering and I live in Canada! It goes against our guidelines to offer incentives for reviews. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Even though the shipping was super fast, the cap i received unfortunately is not properly black. Press J to jump to the feed. Sizing is great, the quality is superb and I will certainly reorder from the website. I love my bag! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Here are 8 tips for writing great reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The pants were the perfect color, fit well and well made! Find out how we combat fake reviews. Quality is great! Also the shipping although very fast had a high price. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. I love that it was delivered to me super fast! Read about their experiences and share your own! Outstanding Customer Service! We use dedicated people and clever technology to safeguard our platform. I love your website design, I love your brand. Help us Improve. It was left on my porch in the pouring rain for two days. Received the order but the box looks like its thrown somewhere. I was very disappointed with my purchase. Beautiful experience! The delivery was made very quickly and arrived in very good condition. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Job Description. Training: 11 weeks, Monday-Friday. The pants were the perfect color, fit well and well made! Incredible quality, lots of compliments. The quality of Le Grand Bambino bag is amazing. For more information, please refer to our customer care page. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. The pants were the perfect color, fit well and well made! United States. By the time I got home it wasnt there. ;). . Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! You are very welcome to get in touch for size and styling advice or with any further questions on your order. And of course, the items were beautiful when they arrived. I love your collections every year. please contact customer service within 60 days of purchase. Contact them on WhatsApp, they always answer. Jacquemus. Thanks for the customer experience as well. We will get back to you within 24 hours. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. You are very welcome to get in touch for size and styling advice or with any further questions on your order. The order arrived on time and every item came very well packed. So thank you Jacquemus!!! After ordering I received a confirmation email and the site states there would be delays. The order arrived on time and every item came very well packed. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. I am still waiting for the product and I have not received any email when they will send to me . All rights reserved. They implanted new logistics and all so the problem must come from that. They where very helpful great experience with them. Find out how we combat fake reviews. Much better of you used dhl not ups. This is unacceptable. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. When I enter on my account, in the status of my orders I can't see which of them have been returned. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I love my bag! They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. Shift schedule availability from 8am -6pm in your local time zone. FWRD Customer Service. I think they assume people wont call and they will just keep your money. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Tag of the item was already taken off and placed inside of the side pocket. I love JACQUEMUS! Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Everything was amazing. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. With my coupon I ordered jeans and they were send in two days, received three days later. When it was delivered I wasnt home. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There wasnt add a box for the purse. They had 150 employees at the beginning of 2022 and now have more than 500. The refund was almost instant, but I originally placed via paypal. I love Jacquemus company with its amazing product. I love my experience so far and definitely will buy more. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Easy to arrange refunds etc. Outstanding Customer Service! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Full-time - Part-time - Temporary -Contract. 6 more replies. $100 coupon code. Suggested companies are based on peoples browsing tendencies. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. The order arrived on time and every item came very well packed. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Verification can help ensure real people write reviews about real companies. The return process was perfect and easy! For questions, discussions, and news about handbags and the fabulous designers who make them. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. It goes against our guidelines to offer incentives for reviews. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. - 10 Hour availability per week. Register to save your wishlist and stay updated on must-have pieces. Coinbase customer support number is online now. 1-888-550-9675. It has a red undertone, it looks like its been discolored by the sun. was ok but the delivery with UPS was HORRIBLE. Much better of you used dhl not ups. Take a brief survey about today's visit . | Read 41-60 Reviews out of 545 I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Thank you very much.I especially loved the packaging- as always :). Buy collage-effect dresses and separates online now at NET-A-PORTER. Entry level. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Quality is great! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. To find out more, please visit our Privacy Policy. Suggested companies are based on peoples browsing tendencies. Here are 8 tips for writing great reviews. I love JACQUEMUS! I love jacquemus and its style and the quality is on top! Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon 2023 Trustpilot A/S. Do you need help? Will definitely order again! Our native-speaking Customer Care team is available 24/7 to support you. . The packaging, payment, etc. Fabulous Quality and Design! Thank you very much.I especially loved the packaging- as always :). The ordering was easy and the quickness of the shipping was amazing. If you are not getting responses or your item hasnt shipped after a long period of time, call them. Location: Remote live chat job, work online anyw in the world (United States preferred). It was it left to sit in the pouring rain. English. Thank you very much.I especially loved the packaging- as always :). Very clear navigation and easy check out experience. This is unacceptable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. Does polene has a us number (really asking :) I know they are more low cost that him but still)? + Paid training & PTO. What we offer: + Competitive hourly rate of $16/hour. Beautiful experience! From the package to the product. 2023 Trustpilot A/S. I am still waiting for the product and I have not received any email when they will send to me . We use dedicated people and clever technology to safeguard our platform. Very helpful customer service. Anyone can write a Trustpilot review. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. Anyone can write a Trustpilot review. Pretty things in your Shop Jacquemus is great!!! Got this a gift for my wife, she fell in love with it! I love your collections every year. Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. We use dedicated people and clever technology to safeguard our platform. When it was delivered I wasnt home. We use dedicated people and clever technology to safeguard our platform. Simon talked about it and said they had big problems in may June but I think its resolving. In addition, the fact of sending us a little booklet I find it super cool. was ok but the delivery with UPS was HORRIBLE. Two weeks went by and I never even received a tracking email. And then I received my scarf .. wonderful. It was it left to sit in the pouring rain. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! My order arrived in no time and im super happy! Free shipping on full-price orders over $100 USD and other orders over $300 USD. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. We also ensure all reviews are published without moderation. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. They also gave me. The delivery was made very quickly and arrived in very good condition. It was really fast and satisfying! I ordered the wrong size and had to return the item. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. I ordered the wrong size and had to return the item. Quality is great! We also ensure all reviews are published without moderation. Sizing is great, the quality is superb and I will certainly reorder from the website. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. When it was delivered I wasnt home. Call now to get direct help from coinbase customer support executives. Because of this I wouldnt order again.. Thank you for the fast delivery. Anyone can write a Trustpilot review. Sign out of Your Account on the Amazon Website. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. Shop with us and discover why Mytheresa is your final destination for online shopping for women. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. It makes sense why someone returned it after removed tag of the item. The packaging, payment, etc. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. Everything was amazing. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. But except that, everything was very good. Anyone can write a Trustpilot review. I received my parcel late and it then ruined a gift to someone. Love the quality & style of the hat & quick delivery! My order arrived in no time and im super happy! I cannot track my order and furthermore they delay it more than it should alwayss. The return process was perfect and easy! The website is very userfriendly, I found everything great. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. We also ensure all reviews are published without moderation. Product shipped out in a timely manner and arrived well packaged. To find out more and learn how to opt out, please visit our Because of this I wouldnt order again.. My experience was amazing! Our native-speaking Customer Care team is available 24/7 to support you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The order arrived on time and every item came very well packed. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Fast delivery, very nicely packed.Amazing product. In addition, the fact of sending us a little booklet I find it super cool. I started emailing customer service, messaged the customer service Instagram, nothing. Beautiful design.Thank you so much for adding beauty in our lives and this world. We also ensure all reviews are published without moderation. I am very happy with my purchase! Use Switch Accounts. Companies can ask for reviews via automatic invitations. . Will definitely order again! I could find the contact number only from the cached page found in Google. $25 - $35 per hour | Online/Remote Position | Flexible. I ordered the Grand Bambino bag. Privacy Policy It goes against our guidelines to offer incentives for reviews. was ok but the delivery with UPS was HORRIBLE. Fabulous Quality and Design! Quality is great! . The website is very userfriendly, I found everything great. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. I am very happy with my purchase! It goes against our guidelines to offer incentives for reviews. The company was founded in 20019 by Simon Porte Jacquemus. I loved the bag, it's great, and super fast delivery, thank you. The quality of Le Grand Bambino bag is amazing. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. The website is very userfriendly, I found everything great. I loved the bag, it's great, and super fast delivery, thank you. Received the order but the box looks like its thrown somewhere. Mostly impressed on just how fast it was delivered! But obviously they have some customer service issues at the moment. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I love that it was delivered to me super fast! I truly think this is human error and it will get better. . then delayed it even more by not contacting UPS quick enough. Fabulous Quality and Design! I love my bag! I love JACQUEMUS! Also the condition of the leather was really bad. What should i do. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I cannot track my order and furthermore they delay it more than it should alwayss. It was it left to sit in the pouring rain. It goes against our guidelines to offer incentives for reviews. Coinbase customer support number is online now. 1,501 people have already reviewed JACQUEMUS. Beautiful experience! It looked absolutely beautiful on the site. All rights reserved. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Lists Featuring This Company Shoes Companies Here are 8 tips for writing great reviews. Im a big time jacquemus fan and have been for years. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. Kendall's Edit; . . Companies can ask for reviews via automatic invitations. Pretty things in your Shop Jacquemus is great!!! I loved the bag, it's great, and super fast delivery, thank you. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Wonderful experience, I love my product!!!! Ive ordered a top from the site last year and had 0 issues. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. or fill in the form below. From the package to the product. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. Date of experience: January 24, 2023. I am still waiting for the product and I have not received any email when they will send to me . JavaScript seems to be disabled in your browser. The bag is okay but a bit dusty and dirty. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I ordered the wrong size and had to return the item. Because of this I wouldnt order again.. Everything was amazing. Received the order but the box looks like its thrown somewhere. Delve into our exclusive selection of designer must-haves. Really poor ordering from France to the UK. Got this a gift for my wife, she fell in love with it! I am in Australia and this is physically impossible. Call now to get direct help from coinbase customer support executives.